Shipping policy

At TS Design Works LLC, we are committed to delivering your custom orders with care and efficiency. Please read our shipping policy below for details regarding processing times, shipping methods, and other important information.

1. Processing Times

  • All products are custom-made to order. Processing times vary depending on the product and order volume.
  • Typical processing times are 5–7 business days after your order is placed and payment is received.
  • During peak times or for large orders, processing may take longer. You will be notified of any significant delays.

2. Shipping Methods

  • We use reliable carriers such as USPS, UPS, or FedEx to deliver your order. The carrier used will depend on the size and destination of the shipment.
  • You will receive a tracking number via email once your order has shipped.

3. Shipping Rates

  • Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed at checkout.
  • Free shipping may be offered for specific promotions or on orders over a certain amount. Check our website for current offers.

4. Delivery Times

  • Delivery times depend on the chosen shipping method and destination. Estimated delivery times are as follows:
    • Standard Shipping: 3–7 business days
    • Expedited Shipping: 2–3 business days
    • Overnight Shipping: 1 business day

Please note: These are estimates and do not account for carrier delays, weather conditions, or other unforeseen issues.

5. Shipping Restrictions

  • We currently ship to addresses within the United States.
  • We do not ship to P.O. boxes or APO/FPO addresses.

6. Lost, Stolen, or Damaged Packages

  • TS Design Works LLC is not responsible for lost, stolen, or damaged packages once the carrier has confirmed delivery.
  • If your package arrives damaged, please contact us at sales@tsdesignworks.net within 3 days of delivery with photos of the damage and packaging. We will assist you in filing a claim with the carrier.

7. Incorrect Shipping Information

  • Please ensure that your shipping address is correct at the time of checkout.
  • Orders returned due to an incorrect or incomplete address will require additional shipping fees to reship the package.

8. Local Pickup

  • Local pickup may be available for customers near [Insert Location, if applicable]. Please contact us at sales@tsdesignworks.net for arrangements.

9. Contact Information
For questions or concerns regarding shipping, please contact us at:
Email: sales@tsdesignworks.net